Refund policy

RETURN POLICY

We stand behind our merch. If your item arrives damaged, defective, or with a problem, we'll make it right.

Defects and damage
Please inspect your order when it arrives. If your item is damaged, defective, or arrives in poor condition, contact us within 14 days of delivery at cooljew.shop@gmail.com. Include photos or video showing the issue clearly so we can evaluate it quickly.

Once we've reviewed your case and confirmed the defect, we'll send you a prepaid return shipping label and arrange a replacement or refund—your choice.

What we don't cover
We don't accept returns on items that are:
- Worn, washed, or damaged by you after delivery
- Used or altered in any way
- Sale items or gift cards
- Custom/personalized orders
- Items without a defect

Non-returnable items
Certain products cannot be returned due to safety or hygiene reasons: perishable goods (food, flowers, plants), personal care items (beauty products), and hazardous materials (flammable liquids or gases). Contact us if you're unsure about a specific item.

How to request a return
Email cooljew.shop@gmail.com within 14 days of delivery with:
- Your order number
- Clear photos or video of the damage/defect
- Brief description of the problem

We'll review and get back to you within 2-3 business days. If approved, we'll send a return shipping label—no need to pay for shipping on defective items.

Refunds
Once we receive and inspect your return, we'll approve it and process your refund within 5-7 business days to your original payment method. Allow an additional 3-5 business days for your bank to post it.

Questions?
Contact us at cooljew.shop@gmail.com